Terms and Conditions

These Terms & Conditions apply to bookings for Grafog Farmhouse (“the Property”). By making a booking, the person making the booking (“the Lead Guest”) confirms that they have read, understood and agree to these Terms & Conditions on behalf of everyone included in the booking.

1. Booking and Contract
1.1 A booking is confirmed when the required booking payment has been received and confirmation has been issued by the owner or booking provider.
1.2 The Lead Guest must be at least 18 years old at the time of booking and must have authority to make the booking on behalf of all members of the party.
1.3 The Lead Guest is responsible for ensuring that all members of the party comply with these Terms & Conditions.
1.4 The Property may only be used for the purpose stated at the time of booking. It must not be used for any unlawful activity or commercial activity without the owner’s prior written consent.

2. Number of Guests and Occupancy
2.1 The number of people staying at Grafog Farmhouse must not exceed the maximum occupancy stated in the booking information.
2.2 Only the guests named or otherwise permitted under the booking may stay overnight at the Property.
2.3 Additional overnight guests are not permitted without the owner’s prior written agreement.

3. Payment
3.1 The total price of the booking will be confirmed at the time of booking.
3.2 A deposit of 30% is payable to secure the booking.
3.3 The remaining balance  must be paid no later than six weeks before arrival.
3.4 If the balance is not paid by the due date, the owner may treat the booking as cancelled, subject to the cancellation terms below.
3.5 Any additional charges agreed after booking must be paid before departure unless otherwise agreed.

4. Cancellation by the Guest
4.1 Cancellation requests must be made in writing.
4.2 The following cancellation policy applies:
More than six weeks before arrival: 50% of deposit retained.
Less than six weeks before arrival: No refund.
4.3 Any refund will be made to the person who made the original payment, using the original payment
method where reasonably possible.
4.4 We strongly recommend that guests take appropriate travel insurance covering cancellation, illness,
travel disruption and other circumstances that may prevent them from travelling.

5. Cancellation or Changes by the Owner
5.1 In exceptional circumstances, it may become necessary for the owner to cancel a booking.
5.2 If the owner has to cancel a confirmed booking before arrival, the owner will offer, where appropriate,
an alternative date or a refund of monies paid for the affected booking.
5.3 The owner will not be responsible for additional costs incurred by guests, such as travel expenses.

6. Check-in and Check-out
6.1 Check-in is from 4pm on the arrival date.
6.2 Check-out is by 10am on the departure date.
6.3 Guests must not arrive before the agreed check-in time unless prior arrangements have been made.
6.4 Guests must leave the Property by the agreed check-out time. Late departure may result in an additional charge where it causes inconvenience, additional cleaning costs or affects the arrival of subsequent guests.

7. Care of the Property
7.1 Guests are expected to treat Grafog Farmhouse, its contents, furnishings, fixtures, fittings, and grounds with reasonable care.
7.2 The Property must be left reasonably clean and tidy at the end of the stay.
7.3 Furniture, appliances, kitchen equipment or other items belonging to the Property must not be removed from the Property.
7.4 Guests must report any damage, breakage, loss or malfunction to the owner as soon as reasonably practicable.

8. Damage and Additional Costs
8.1 The Lead Guest is responsible for the cost of repairing or replacing property that has been damaged, lost or removed during the stay, other than reasonable wear and tear.
8.2 Guests will not normally be charged for minor accidental breakages where these are promptly reported. However, the owner reserves the right to recover reasonable costs where damage is significant, excessive,
deliberate or results from misuse.
8.3 The owner may seek payment for reasonable additional costs arising from damage, excessive cleaning, missing items or other breaches of these Terms & Conditions.

9 Cleanliness
9.1 The Property will be cleaned before each guest’s arrival.
9.2 Guests are expected to leave the Property in a reasonably clean and tidy condition.
9.3 Excessive cleaning resulting from unreasonable mess, spills, misuse or failure to follow reasonable instructions may incur an additional charge.
9.4 Rubbish and recycling must be disposed of in accordance with the instructions provided at the Property.

10. Pets
10.1 Pets are are permitted at the property by prior arrangement.
10.2 Where pets are permitted, the number and type of pets must be agreed before arrival.
10.3 Pets must not be allowed on beds or furniture.
10.4 Guests are responsible for cleaning up after their pets and for any damage or additional cleaning caused by them. Please bring own pet bedding.
10.5 Pets must not be left unattended in the Property unless specifically agreed.

11. Children and Safety
11.1 Parents and guardians remain responsible for the supervision and safety of
children throughout the stay. Children must be accompanied while outside of the
perimeter of Grafog Farmhouse.
11.2 Guests should take particular care around stairs, fireplaces, water, farm areas,
outbuildings, roads, uneven ground and other potential hazards.

12. Farm, Countryside and Outdoor Areas
12.1 Grafog Farmhouse is situated in a rural/farm environment.

12.2 Guests should not enter agricultural buildings, livestock areas, machinery areas,
fields or other restricted areas unless expressly permitted.
12.3 Guests must keep gates closed where instructed and must follow any notices or
safety instructions relating to livestock, machinery, vehicles and agricultural activities.
12.4 Guests should be aware that rural areas may contain uneven surfaces, mud,
livestock, insects, wildlife, farm machinery and other hazards.
12.5 No unauthorized drone take-offs, landings, or operation from this land / Property.

13. Fire Safety
13.1 Guests must familiarise themselves with the fire safety information provided at the
Property.
13.2 Fire exits, doors and access routes must be kept clear.
13.3 Barbecues and other sources of ignition must only be used in designated areas
and in accordance with instructions. Barbecue is provided April to October.
13.4 Guests must not interfere with smoke alarms, carbon monoxide alarms, fire
extinguishers or other safety equipment.

14. Internet and Wi-Fi
14.1 Wi-Fi, where provided, is offered as an additional convenience and no guarantee is
given that it will be uninterrupted or available at all times.
14.2 Guests must not use the internet connection for unlawful activity, copyright
infringement, harassment, hacking, distribution of malicious software or any other
improper purpose.

15. Personal Belongings
15.1 Guests are responsible for their own belongings during their stay.
15.2 The owner accepts no responsibility for loss, theft or damage to guests’ personal
possessions except where liability cannot lawfully be excluded or limited.
15.3 Guests should ensure that valuables and personal possessions are appropriately
secured.

16. Lost Property
16.1 If personal belongings are left at the Property, guests should contact the owner as
soon as possible. Where practical, lost property may be returned to the guest. The
guest may be responsible for reasonable postage, packaging or delivery costs.

 17.Maintenance and Facilitie

17.1 The owner will make reasonable efforts to ensure that the Property and its facilities
are in working order.
17.2 Occasionally, equipment or facilities may become unavailable because of
breakdown, maintenance, weather conditions, utility failure or circumstances outside the
owner’s reasonable control.
17.3 Guests should report problems promptly so that reasonable steps can be taken to
resolve them.

18. Accessibility
18.1 Guests should review the Property description and contact the owner before
booking if they have specific accessibility requirements.
18.2 Guests are responsible for determining whether the Property and its surroundings
are suitable for their individual needs.

19. Vehicles and Parking
19.1 Guests must use designated parking areas where provided.
19.2 Vehicles and their contents are left at the owner’s risk.
19.3 Guests must take care when driving on private roads, farm tracks or other rural
access routes.
19.4 Electric vehicle charging is permitted, and to be paid for on departure day. Guests
must not use unsuitable household sockets or extension leads for vehicle
charging.

20. Complaints
20.1 Any problem affecting the enjoyment or safety of the Property should be reported
to the owner as soon as reasonably possible during the stay.
20.2 Guests should give the owner a reasonable opportunity to investigate and, where
practical, remedy the problem during the stay.
20.3 Complaints made only after departure may be more difficult to investigate or
resolve, particularly where the owner was not given an opportunity to address the issue.

21. Liability
21.1 Nothing in these Terms & Conditions excludes or limits liability where doing so
would be unlawful.
21.2 Subject to applicable law, the owner will not be responsible for loss or damage
arising from circumstances outside the owner’s reasonable control.
21.3 Guests are responsible for their own actions and for the actions of members of
their party.

21.4 Guests should take reasonable care for their own safety and that of members of
their party.

22. Events Outside Our Control
22.1 The owner will not be responsible for failure or delay in providing the Property or its
facilities where this results from circumstances beyond reasonable control, including
severe weather, flooding, fire, utility failure, major infrastructure problems, government
restrictions, natural disasters or other exceptional circumstances.
22.2 Where such circumstances materially affect a booking, the owner will communicate
with the Lead Guest and take reasonable steps to find an appropriate solution.

23. Data Protection
23.1 Personal information supplied in connection with a booking will be handled in
accordance with applicable UK data protection legislation.
23.2 Personal information will be used for purposes connected with managing the
booking, communicating with guests, providing the accommodation and meeting
applicable legal obligations.
23.3 Payment and booking information may also be processed by third-party booking or
payment providers where applicable.

24. Governing Law
24.1 These Terms & Conditions are governed by the law applicable in Wales and
England and Wales.
24.2 Any dispute arising in connection with a booking will be dealt with in accordance
with applicable law and the jurisdiction of the courts of England and Wales, subject to
any mandatory rights a guest may have under applicable consumer law.

25. Changes to These Terms
25.1 The owner may update these Terms & Conditions from time to time.
25.2 The Terms applicable to a confirmed booking will be those provided to or accepted
by the Lead Guest at the time of booking, subject to any changes required by law or
separately agreed with the guest.

26. Acceptance
By completing a booking for Grafog Farmhouse, the Lead Guest confirms
that:

• the information provided for the booking is accurate;
•they are authorised to make the booking;
•they and all members of their party will comply with these Terms & Conditions;
•the Property will be used only for the agreed purpose;

•the maximum permitted occupancy will not be exceeded; and
•they will take reasonable care of the Property and its contents.

Property: Grafog Farmhouse
Owner/Booking Provider: Simon & Serena Melbourne – Grafog.
Contact: grafogfarm@gmail.com
Telephone: 07824 903070 / 07710 788600
Address: Fferm Grafog, Groeslon, Caernarfon. LL54 7UE